Kim Scott is no psychoanalyst — she's a CEO coach — but when she talks about the genesis of ineffective leadership styles, she points straight to your experience at 18 months old.
At that point, Scott says, you're taught: "If you don't have anything nice to say, don't say anything at all."
Then, when you get your first job in your late teens, you're told to "be professional." In other words, to check your emotions at the office door.
These two messages, Scott says, tend to stick with people, even as they move into the working world and assume leadership positions. The result is an ineffective — and often destructive — management style.
Scott is a former Google and Apple exec and CEO coach who now runs her own company,